At HayaBySajal, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy is designed to provide you with peace of mind.

Eligibility for Returns
You may return unworn and unwashed items within 14 days of receiving your order. To be eligible for a return, items must be in their original condition, with all tags attached. Please note that for hygiene reasons, opened Hijabs and custom-made products cannot be returned.

How to Initiate a Return
To initiate a return, please contact our customer service team at Email:hayabysajal@gmail.com or Phone: +92 330 6662827. Include your order number and the reason for the return in your message. Our team will provide you with a return authorization and instructions on how to proceed.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Contact Us
For any questions regarding our return and refund policy, please feel free to reach out to our customer service team at Email: hayabysajal@gmail.com or Phone: +92 330 6662827. We are here to help!

Thank you for shopping with HayaBySajal. Your satisfaction is our top priority!